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Privacy Policy - Terms And Conditions 

Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Terms and Conditions - Privacy Policy

Shipping


We can ship to any address in UK mainland. Website can only calculate shipping to UK.  We are able to sell to outside the UK, please contact us with the product you are interested in and delivery address and we will get back to you with a shipping quote. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Large items have individual shipping costs, see item description for large item shipping cost. 

 

Courier 3 day delivery 
       
From KG Up to KG Cost excl VAT VAT at 20% Total Shipping
0 0.999 £3.02 £0.60 £3.62
1 1.999 £4.60 £0.92 £5.52
2 4.999 £6.60 £1.32 £7.92
5 9.999 £7.69 £1.54 £9.23
10 14.999 £9.77 £1.95 £11.72
15 30 £15.00 £3.00

£18.00

30 36 £30 £6.00

£36.00

 

Royal mail tracked 24 hour delivery, Ship by Weight (order before 1pm)
From KG up to KG Cost excl VAT VAT at 20% Total Shipping
0 0.999 £4.75 £0.95 £5.70
1 1.999 £6.65 £1.33 £7.98
2 4.999 £10.75 £2.15 £12.90
5 9.999 £17.00 £3.40 £20.40
10 20 £29.50 £5.90 £35.40

Pallet delivery also available for products over 31KG. Pallet delivery costs calculated at checkout, cost depends on weight and delivery location.  

International Shipping

Website can only calculate shipping to UK.  We are able to sell to outside the UK, please contact us with the product you are interested in and delivery address and we will get back to you with a shipping quote. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  Your parcel will require a customs invoice that Border Counties will supply. This is used by customs to calculate any Local Duties & Taxes due that you the customer would have to pay for.